Just Fab UK Customer Service Number

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8-10 dryden street, london, wc2e 9na, uk.

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[email protected]

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Customer Care Contacts

ServicesContact Number
Toll Free Number1-866-337-0906
General Contact0844 770 2323
United Kingdom0843 504 3773
Send Email[email protected]

Additional Contact Information

For Return and Exchange: 020 36953 830
VIP Membership: (866) 337-0906

My daughter April Douglas used just fab to purchase some shoes and she didn't realise that she signed up into an account the sum of 35. 00 has been coming out of my account since 15th December 2014 and this didn't come to my attention till just recently the customer Id of the account is 116170015 I did contact just fab and was informed that I needed to send an email regarding this matter can you please help me with this as at the time my daughter was only 16 years old Regards d Douglas.

6/29/2016 2:58:05 PM

I want to cancel the VIP. I am not happy at all this month they have taken 70 pounds. I do not realky understand it. I hope you will get back to me. And am hoping to get a refund my money. Thank you.

8/13/2016 3:29:22 AM

Where is my refund of a parcel i sent back two week ago containing two pairs of sandals. I do have the returns receipt thanks.

9/5/2016 3:43:35 AM

I cannot log into my account as it says my email address is not stored, but I have received numerous emails from your company. I need to exchange or return an item, but can not do so without logging in and I also have been ringing to cancel my membership, but cannot get through. I want this matter sorted as soon as possible please.

9/14/2016 12:30:59 AM

I still have not received my delivery after nine days of ordering can some one please contact me.

9/22/2016 3:30:41 PM

To whom this may concern, I am not happy with your company, because you do not make it clear about the fact of having £35 taken out of my account with out my knowledge on two seperated months equating to £70, this has left me with no money in my account which I was relying on, so because of the fact of what I have now been told. I want this put back into my account both amounts by the end of the week. Angela .

9/28/2016 11:54:00 AM

Ordered two pairs if shoes as a VIP member two weeks ago. Two days after placing the order, I got an email to say, they will be a delay with the delivery due to moving warehouse from Germany to the Netherlands. No mention of this on the website before placing my order. First disappointment cos I couldn't have them for my birthday. I emailed a couple of times to find out when they would be despatched and only got my tracking number two days ago, which wasn't recognised by Hermes. So I called "just fab" and was told to try a different link, but not only that, only one pair of shoes was sent out, the other was sold out??No mention of this in any of the other emails. Not to worry, I was refunded £35 into my basket to use later, oh no hang on. £17. 50, wait. We only deducted £17. 50 from your bank account. Which one is it? So I checked. And no full refund, no partial refund, no credit. So I phoned "just(not so) fab" again. Apparently an error occurred (really??) and a partial refund was made only then. Needless to say, I cancelled my membership and even a 20% discount of my next order couldn't tempt me to order with this company again. Never again, lesson learned.

9/30/2016 6:50:26 PM

I ordered a pair of shoes a while ago and then for the last four months you have been taking 35. 00 a month. I want the money, but back in my account by the end of business next Friday I want your to cancel the bin membership.

10/1/2016 6:01:47 PM

Hi, My order was placed on 27th Sept and shipped 29th, on the Hermes tracking nothing has happened, it just states that order placed, usually with Hermes the information updates quickly. What has happened with my order? Thanks, Bridget.

10/3/2016 12:25:02 PM

Order number 344788635. My goods did not arrive, apparently someone said I did not live there. This is untrue. Please send again.

10/5/2016 10:14:34 PM

Hi. Money has left my Paypal account for something I haven't paid for The sum of which is £35. I would like the money putting back please. Invoice 431462590515168. Thanks.

10/12/2016 5:20:10 PM

Recently ordered boots on 11/10/2016, intention was to use the credit I have on my account of £35. 00 as I failed to skip to order this month and the total cost of my boots is £42. 95. Sadly when you were processing the cost you took the whole £42. 95 from my account instead of taking £7. 95 as I already have £35. 00 with you and I fail to understand how can you make such a mistake and honestly am mot impressed. So will you kindly refund my funds with immediate effect please really do not need this. I will appreciate your speedy response.

10/14/2016 2:45:04 PM

I am a viper member. You took £35 off my account on the 8th. I bought few things up to £38 yesterday thinking you going to use my 35 pounds and take only 3pound off my account. But I can see you going to take another 38 pounds. And all your numbers are not coming through. I need an explanation please.

10/14/2016 8:35:34 PM

Please stop taking39. 99from me every months I do not own you guys nothing for the VIP I do not agree when brought shoes from you.

10/20/2016 6:48:38 PM

Your numbers are not going through. I've called more than 100 times from one week now, but can not get through. I know its intentional. Please get back to me on 07931096814.

10/21/2016 3:42:38 PM

Am writing to yours about my account like to canel right away so if you can as I would like my money back thanks.

10/27/2016 5:47:15 PM

Can you please tell me WHY YOU have took 35. 00 out my bank account. This is a fraudulent unauthorised payment and I will be contacting police.

11/10/2016 1:13:18 PM

I've had £35 taken out of my account I've never ordered from just fab neither am I a customer can you please tell me why.

11/10/2016 6:15:23 PM

Hi, your company has taken money out of my account without me making a purchase and I'm not happy with that at all.

11/12/2016 4:20:48 AM

Hi, your company has taken money out of my account without me making a purchase and I'm not happy with that at all. I would like a refund as soon as possible.

11/12/2016 4:26:44 AM